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Advocate I
Advocate I

Pro License for Guest User Issues

I am part of an organization (Tenant A) that has been assigned with Pro license to my account.

I have been invited as Guest User to another organization (Tenant B)

 

Since i have a Pro license assigned, when i access Power BI service in Tenant B, i should have Pro account access.

 

This is working well for the past 6 months until yesterday i found out that i was no longer a Pro User in Tenant B.

When i accessed Power BI services within Tenant A, it shows that i am still a Pro user (my Pro account is not expired).

 

Can anybody help or advice on why it is no longer working all of the sudden? What are the potential cause? 

1 ACCEPTED SOLUTION

Accepted Solutions
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Advocate I
Advocate I

Re: Pro License for Guest User Issues

Hi @v-alq-msft,

 

Thanks for your reply. Yes we have configured as what you have mentioned. It was working fine before and there were no configuration changes.

 

The support page has posted the following that there was an issue with Pro Account. I guess this is the reason many of us are having issues out of the sudden?

 

"Power BI Pro customers trying to access externally shared content from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/07/2020."

  

https://powerbi.microsoft.com/en-us/support/

 

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15 REPLIES 15
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Regular Visitor

Re: Pro License for Guest User Issues

I would like to know this too because I got the same problem.

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Helper I
Helper I

Re: Pro License for Guest User Issues

Same here, any solution?

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Memorable Member
Memorable Member

Re: Pro License for Guest User Issues

Hi samchong,

For TenantB, do you have to sign in with a different userid?  And/Or, did you have your Tenant B userid password reset (with or without your knowledge)?  And/Or - has your guest access on TenantB been removed?

 

You will probably have to get with the Power BI admin of TenantB to confirm that your password and access still exist.

 
I would appreciate Kudos if my response was helpful. I would also appreciate it if you would mark this as a solution if it solved the problem. Thanks!

 

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Regular Visitor

Re: Pro License for Guest User Issues

I'm facing the same issue.

 

I shared a report with a guest with Power BI Pro, but he can't access the report anymore. I checked everything and didn't change the settings. He should have access to the report.

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Memorable Member
Memorable Member

Re: Pro License for Guest User Issues

Hi Tim-BD,

I am wondering if the link changed?  When you share a report outside your organization, they get the link to the report.  I have seen where the link changes (for whatever reason).  Can you try to un-share and then re-share and email them the link again automatically?  I am curious if it works with a new link.  (Note - this isn't something that should have to be done again and again.  This should be a rare thing to have to re-share - since it kind of eliminates the purpose of sharing if you have to keep re-sharing.  🙂  )

 

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would mark this as a solution if it solved the problem. Thanks!
Highlighted
Regular Visitor

Re: Pro License for Guest User Issues

Thank you, I will try this out tomorrow and will keep you posted.

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Frequent Visitor

Re: Pro License for Guest User Issues

We also have the same issue - suddenly stopped working after being fine for months.

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Advocate I
Advocate I

Re: Pro License for Guest User Issues

Microsoft has listed this as a known issue on their support page. The ETA for a fix is end-of-day 06/07/2020

https://powerbi.microsoft.com/en-us/support/

 

I hope this will resolve the problems many of us are facing.

 

Highlighted
Frequent Visitor

Re: Pro License for Guest User Issues

Thanks - that's a long time for people to go without access to their reports. 
We are sharing dashboards rather than apps to get around this for the moment. That appears to work but not ideal.

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