cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mrouton Frequent Visitor
Frequent Visitor

PowerPoint Export Issue

I'm trying to export to PowerPoint from the BI service, but I just get a message that the report might take a few minutes and nothing happens.  The particular report I'm trying to export has 5 pages.  It seems to work ok with a 2 page report however.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-qiuyu-msft
Moderator

Re: PowerPoint Export Issue

@mrouton@tabar Sorry for the late response. We already reported the issue regarding the 500 error code happened when exporting report to PowerPoint. Please pay attention to v-haibl-msft posts in those threads:

 

https://community.powerbi.com/t5/Issues/Bug-PowerPoint-export-is-not-possible/idi-p/120324

https://community.powerbi.com/t5/Issues/PowerPoint-Export-not-working/idi-p/120224

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
13 REPLIES 13
Moderator v-qiuyu-msft
Moderator

Re: PowerPoint Export Issue

Hi @mrouton,

 

In your scenario, please check if the report has limitation mentioned in this article: Limitations firstly. Also please download the attached .pbix and publish to your service, check if it can be exported PPT.

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
mrouton Frequent Visitor
Frequent Visitor

Re: PowerPoint Export Issue

I used the pbix file you attached and it worked as expected.  I looked at the link you provided and the only limitation that my report might have would be the structure of the report, but I'm not sure what is meant by "structure" in the list of limitations.  I have 5 pages with 4 graphs on 4 of the pages and 2 graphs on the last page along with a drop-down data slicer on 4 of the pages.  This time instead of the Export message just hanging, I did receive an error message and have attached it below.

 

Error.png

 

tabar Regular Visitor
Regular Visitor

Re: PowerPoint Export Issue

I have problems with export as well. 

 

 

Aktivitäts-IDc2f4a715-a133-47fa-8106-48560b78bd02
Anforderungs-ID34fe8565-c578-93c5-854d-898738c57030
Korrelations-IDa5d427ad-1e1f-e777-272b-ba6d46f101d3
Statuscode500
ZeitTue Jan 24 2017 16:21:51 GMT+0100
Version13.0.1700.1015

 

Moderator v-qiuyu-msft
Moderator

Re: PowerPoint Export Issue

@mrouton@tabar Sorry for the late response. We already reported the issue regarding the 500 error code happened when exporting report to PowerPoint. Please pay attention to v-haibl-msft posts in those threads:

 

https://community.powerbi.com/t5/Issues/Bug-PowerPoint-export-is-not-possible/idi-p/120324

https://community.powerbi.com/t5/Issues/PowerPoint-Export-not-working/idi-p/120224

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
tabar Regular Visitor
Regular Visitor

Re: PowerPoint Export Issue

@v-qiuyu-msft Thank you very much for your feedback. I am in this thread involved: https://community.powerbi.com/t5/Issues/PowerPoint-Export-not-working/idi-p/120224 

mrouton Frequent Visitor
Frequent Visitor

Re: PowerPoint Export Issue

Thanks, I'll keep an eye on the links you provided.

gsalas Regular Visitor
Regular Visitor

Re: PowerPoint Export Issue

I'm having the exact same issue and see no solution in the threads provided.  Just ticket numbers:

 

Unable to export to PowerPoint
We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID32e83004-1b74-4eea-a0b5-3d658944ada8
Request IDcc245c4c-743d-1a25-398f-9ace6287be1a
Correlation ID27ecfe46-93f9-2c02-1203-4d35204d4005
Status code500
TimeTue Feb 14 2017 11:33:11 GMT-0500 (Eastern Standard Time)
Version13.0.1700.1174
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

Moderator v-qiuyu-msft
Moderator

Re: PowerPoint Export Issue

Hi @gsalas,

 

I check the status of CRI 30720419, PG are still working on this issue. Once it's fixed, v-haibl-msft will update in the threads mentioned in my previous posts. Your patience is greatly appreciated.

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
gsalas Regular Visitor
Regular Visitor

Re: PowerPoint Export Issue

Thanks for the update!  In the interim, here are two fixes for anyone who ends up on this thread:

1. Clear internet cache (this wourks 90% of the time)

2. Reduce file size.  Most of our files are under 40 MB and work fine.  The one file that never worked was 68 MB file.