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mrouton
Frequent Visitor

PowerPoint Export Issue

I'm trying to export to PowerPoint from the BI service, but I just get a message that the report might take a few minutes and nothing happens.  The particular report I'm trying to export has 5 pages.  It seems to work ok with a 2 page report however.

1 ACCEPTED SOLUTION

@mrouton@tabar Sorry for the late response. We already reported the issue regarding the 500 error code happened when exporting report to PowerPoint. Please pay attention to v-haibl-msft posts in those threads:

 

https://community.powerbi.com/t5/Issues/Bug-PowerPoint-export-is-not-possible/idi-p/120324

https://community.powerbi.com/t5/Issues/PowerPoint-Export-not-working/idi-p/120224

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

13 REPLIES 13
Anonymous
Not applicable

When exporting a report from Service to PowerPoint the export only export one and the same result, no matter if I change the filtering in my report. I did not do so before the latest update. I worked then, but now it does not.  

When we have this issue to be get resolved? Customers are complaining again and again and we cant get the internal sign off from my customers. Even the hidden pages in the report were also get exported. Please find the resolution for this.

MeryBen
Regular Visitor

Hi, Im trying to export to PowerPoint but i always have the same problem, even with the zip attached in one of the replys (ExportToPPT01.zip)

 

Exportation vers PowerPoint impossible
 
Nous n'avons pas pu exporter votre rapport dans un fichier PowerPoint
Réessayez plus tard ou contactez le support. Si vous contactez le support, fournissez ces informations.

 

ID d'activitéb87392c7-919b-4735-8ac0-7c866d37791c
ID de demandeea9e6479-8311-4daf-95a6-197ca0b7ca17
ID de corrélationf531e738-7f30-51e3-c06a-f030a4c67eef
Code d'état500
HeureFri Mar 10 2017 10:39:05 GMT+0000 (Maroc)
Version13.0.1700.1353

 

 

 

 

 

paulopaim
Advocate I
Advocate I

On Safari Browser does not work.

Paim
tabar
Helper I
Helper I

I have problems with export as well. 

 

 

Aktivitäts-IDc2f4a715-a133-47fa-8106-48560b78bd02
Anforderungs-ID34fe8565-c578-93c5-854d-898738c57030
Korrelations-IDa5d427ad-1e1f-e777-272b-ba6d46f101d3
Statuscode500
ZeitTue Jan 24 2017 16:21:51 GMT+0100
Version13.0.1700.1015

 

v-qiuyu-msft
Community Support
Community Support

Hi @mrouton,

 

In your scenario, please check if the report has limitation mentioned in this article: Limitations firstly. Also please download the attached .pbix and publish to your service, check if it can be exported PPT.

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I used the pbix file you attached and it worked as expected.  I looked at the link you provided and the only limitation that my report might have would be the structure of the report, but I'm not sure what is meant by "structure" in the list of limitations.  I have 5 pages with 4 graphs on 4 of the pages and 2 graphs on the last page along with a drop-down data slicer on 4 of the pages.  This time instead of the Export message just hanging, I did receive an error message and have attached it below.

 

Error.png

 

@mrouton@tabar Sorry for the late response. We already reported the issue regarding the 500 error code happened when exporting report to PowerPoint. Please pay attention to v-haibl-msft posts in those threads:

 

https://community.powerbi.com/t5/Issues/Bug-PowerPoint-export-is-not-possible/idi-p/120324

https://community.powerbi.com/t5/Issues/PowerPoint-Export-not-working/idi-p/120224

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Thanks, I'll keep an eye on the links you provided.

I'm having the exact same issue and see no solution in the threads provided.  Just ticket numbers:

 

Unable to export to PowerPoint
We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID32e83004-1b74-4eea-a0b5-3d658944ada8
Request IDcc245c4c-743d-1a25-398f-9ace6287be1a
Correlation ID27ecfe46-93f9-2c02-1203-4d35204d4005
Status code500
TimeTue Feb 14 2017 11:33:11 GMT-0500 (Eastern Standard Time)
Version13.0.1700.1174
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

Hi @gsalas,

 

I check the status of CRI 30720419, PG are still working on this issue. Once it's fixed, v-haibl-msft will update in the threads mentioned in my previous posts. Your patience is greatly appreciated.

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks for the update!  In the interim, here are two fixes for anyone who ends up on this thread:

1. Clear internet cache (this wourks 90% of the time)

2. Reduce file size.  Most of our files are under 40 MB and work fine.  The one file that never worked was 68 MB file. 

 

@v-qiuyu-msft Thank you very much for your feedback. I am in this thread involved: https://community.powerbi.com/t5/Issues/PowerPoint-Export-not-working/idi-p/120224 

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