PowerBi.com Memory Issues with mixed Power BI Pro and Premium user base?

[IanWaring]

We have Power BI Pro for all our users as part of our Microsoft 365 subscription - but bought 10 users worth of Power BI Premium subs in order to evaluate the Teams Goals functionality. After doing this, we appear to have hit two nuances:

1) Reports we previously had scheduled and which worked super reliably on PowerBI.com are now tripping up with "insufficient memory" errors every day (with alarming regularity)

2) Reports we publish for our users are insisting that each user must upgrade to Power BI Premium

Is there any fix short of having our limited number of Power BI Premium Subs revoked?

[IanWaring]

Thank you 😉

[v-robertq-msft · Accepted solution]

Hi, 

Do you mean that you are now tripping up with "insufficient memory" errors every day after you have bought and assigned 10 users' worth of Power BI Premium subs for your members?

If so, I think you can turn on the PPU for the workspace and use the “Large dataset format” and check if the problem can disappear:

When you talk about the reports you published for your users, I think it’s because only PPU users can view the content created/shared by the PPU users:

Therefore, I think there are two ways to solve this problem: one is to upgrade all you members to PPU to make the access problem disappear, another is to buy the premium capacity for your tenant and cancel all the PPU license to check if the problems can disappear.

For more information:

https://docs.microsoft.com/en-us/power-bi/admin/service-premium-per-user-faq

https://docs.microsoft.com/en-us/power-bi/admin/service-premium-what-is

https://powerbi.microsoft.com/en-us/pricing/#features-compare-charts

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.