PowerBIGatewayInstaller has stopped working

[sboyer]

Can anyone help me to diagnose this?? I am trying to install a gateway so I can set up the auto refresh and I keep occuring this error. Any suggestions??

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: PowerBIGatewayInstaller.exe

Problem Signature 02: 14.16.6584.1

Problem Signature 03: 5a5eae17

Problem Signature 04: PowerBIGatewayInstaller

Problem Signature 05: 14.16.6584.1

Problem Signature 06: 5a5eae17

Problem Signature 07: 3c

Problem Signature 08: 1d

Problem Signature 09: System.Windows.Markup.XamlParse

OS Version: 6.3.9600.2.0.0.272.7

Locale ID: 1033

Additional Information 1: 150b

Additional Information 2: 150b7dcd149277ac313df1f28802824e

Additional Information 3: eb29

Additional Information 4: eb2901e33b2f598f0258a9bf8363bfaf

　

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[v-juanli-msft]

Hi @sboyer

Firstly,

Which is your server? 

Do you install an On-premises gateway or personal gateway?

Second, check some impointant points.

1.on-premises gateway can only be installed on 64-bit version of Windows 7/Windows Server 2008 R2(or later), please ensure that your server meets this requirement.

2.when installing the on-premises gateway, please ensure that you right-click  the setup package and select “Run as administrator” to start the installation. Also turn off any antivirus software in case that it blocks the installation of Power BI gateway.

3. please check the Certificate information.

For more, please read this article to check if your system meets the requirements and you follow the guide step by step.

Next, if you can't find any solution by yourself, 

1.delete the previous gateway and any configurations fils, download from https://www.microsoft.com/en-us/download/details.aspx?id=53127

If issue persists, please collect the logs from Cx via: C:\Users\<user>\AppData\Local\Temp\ and share them with us. 

2. or you could create a support ticket at Microsoft and you will have a quick response.

Best Regards

Maggie

Community Support Team _ Maggie Li
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