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Advocate III
Advocate III

PowerBI Online Service is VERY SLOW

I don't know what happened, but for the last week or so the PowerBI Online service has slowed WAAAAY down. Things are taking forever to load. Slicers that worked instantly before are taking minutes to work. What happened?!

This is causing some major problems for our company.

23 REPLIES 23
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Super User I
Super User I

Re: PowerBI Online Service is VERY SLOW

@Akahn What is the source of your data? Are you using on premises SSAS or have you uploaded your models to Power BI?


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Advocate III
Advocate III

Re: PowerBI Online Service is VERY SLOW

Thanks for the response @Seth_C_Bauer.

 

We upload our models to PowerBI. Data comes from an Azure SQL Database.

 

I've also submitted a service ticket and will update this post with any developments on that end.

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Helper I
Helper I

Re: PowerBI Online Service is VERY SLOW

I had some serious issues as well this afternoon between 12:00-1:30 EST. Was fine later on. Not sure if related. We had our models uploaded as well.

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Advocate III
Advocate III

Re: PowerBI Online Service is VERY SLOW

Yeah, it seems to me to be a Microsoft server/connectivity issue.

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Helper II
Helper II

Re: PowerBI Online Service is VERY SLOW

We have the same issue.

We can't update our DB!

Please, could you solve asap?
Thanks You

Lara

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Advocate III
Advocate III

Re: PowerBI Online Service is VERY SLOW

I want to clarify that I'm talking about manipulating a successfully uploaded PBIX file. Yes, data refresh is taking longer than usual, but it is eventually working (albeit slowly). PowerBI Online report manipulation, however, is becoming a major problem for us.

 

We have submitted tickets for both problems.

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Advocate I
Advocate I

Re: PowerBI Online Service is VERY SLOW

I too have experienced a significant decrease in performance. This is true for publishing, viewing reports and editing reports in PBI Service. I have noticed this for days now, ever since the major outage last week. Very annoying.

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Advocate III
Advocate III

Re: PowerBI Online Service is VERY SLOW

Glad to hear it's not just us! @MiguelMartinez Can you or somebody you know give us any information about this issue? It really sucks when I can't provide up to date information in executive meetings because PowerBI doesn't work.

thanks,
AK

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Advocate II
Advocate II

Re: PowerBI Online Service is VERY SLOW

All,

 

In the Admin portion of Office 365 you can check the Health Status of Power BI. Here is the latest:

Investigating - Feb 22, 2016 2:38 PM

 

Current Status: Engineers have restarted a portion of Power BI server capacity, which provided a temporary mitigation; however, testing has shown that the symptoms have returned. Engineers are analyzing the affected portions of server capacity to determine the cause of this issue.
 
User Impact: Affected users may receive an error when attempting to view or refresh data reports. Additionally; users may receive error messages when attempting to load Power BI visuals.
 
Scope of Impact: A limited number of customers appear to be impacted by this event. However, those customers affected likely have a large number of users experiencing impact. Some customers have reported that their organization is affected by this issue.
 
Incident Start Time: Monday, February 22, 2016, at 9:00 AM UTC
 
Next Update by: Monday, February 22, 2016, at 11:00 PM UTC

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