PowerBI Online Reports are too slow to load

[RadaSTL]

Hello,

For roughly a week now, I've been facing the issue of reports on PowerBI Online, loading too slow (What usually took like 1-2 seconds now takes between 15 seconds to 10-15 minutes).

The machine is located in West Europe Azure server and ping rates are between 20-25 ms to where I am.

The only data source I am using is SSAS, which is connected live.

There aren't any measures that could throw the system into a bottleneck.

I've taken a look at Gateway logs and business seems to be as usual.

I've tried a fresh install on both gateway, data source, and dataset, that solved the problem for several days, but now here it is again.

Any ideas? 

Thank you.

[bajee]

@RadaSTL,

Are you able to refresh the reports from power BI Desktop how much time is taking to refresh the reports.

Regards,

Bajee.

[RadaSTL]

@bajee, Power BI desktop works just fine. Average load speed of entire pages is ~1-2 secs

[bajee · Accepted solution]

@RadaSTL,

are you using any custom visulas in your dashboard.

Still if you face the any issues raise the support ticket they will assist you...

Regards,

Bajee.

[RadaSTL]

@bajee, yes infact there are some custom visuals on some pages, but would it create an overall slowliness?

[bajee]

@RadaSTL,

Yes if you use any custom visuals in your reports while loading the report in power service those visuals will take time to load.

Regards,

Bajee.

[RadaSTL]

@bajee Thank you for your suggestion, I'll look into it and let you know.

Best regards

[v-huizhn-msft]

Hi @RadaSTL,

Please mark the useful reply as answer if you find where the reason come from. So that more people will get information clearly.

Best Regards,
Angelia

[RadaSTL]

@v-huizhn-msft,

I was actually waiting for a confirmation from my client, that issue is indeed related to visuals,

Apparently it really was about it