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shanebo3239 Regular Visitor
Regular Visitor

PowerBI Government Service Issue

All,

 

I put this into the O365 admin portal ticketing system but was told to post here. 

 

"I am having an issue. I was using a free Power BI Pro trial. I signed up for the Power BI Pro for Government license when that expired. I understand that we are supposed to use app.powerbigov.us now. I can log in there, but the PowerBI desktop program on multiple machines and multiple usernames, continues to try to publish to the commercial site. Help please!"
 
Basically what I'm doing is this.  I'm opening PowerBI desktop.  I'm logging in with my account, which has a license of Power BI Government Pro assigned.  It does NOT have a power bi free or power bi pro commercial license assigned any longer.  I am trying to publish a report to the PowerBI service.  But for my account, this should go to app.powerbigov.us, NOT app.powerbi.com.   But, my desktop client is still trying to publish to the .com and not the .US.
 
I ran a fiddler trace that shows my "Endpoint URL" as app.powerbi.com.  I have tried this from multiple PCs, some of which have never had PowerBI installed.  I have uninstalled and reinstalled on my PC as well.  Can someone help?
13 REPLIES 13
Moderator v-yuezhe-msft
Moderator

Re: PowerBI Government Service Issue


Hi @shanebo3239,

Go to https://app.powerbigov.us and then after you log in, click Get Data box on the lower left hand side and use “Files->Local file” entry to upload your PBIX file, then check if the issue still occurs.


Thanks,
Lydia Zhang

 

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
shanebo3239 Regular Visitor
Regular Visitor

Re: PowerBI Government Service Issue

@v-yuezhe-msft thank you so much for the suggestion.  Unfortunately, that did not work either.  

 

Here are the steps I just took:

 

1) Create a new PBIX file in PBI Desktop.  Save it as "test.pbix". 

2) Enter some data in this file.  I created a table called "table1" and just put a few rows of data in it.  

3) Log in at https://app.powerbigov.us.

4) Go to Get Data --> Files --> Local File and upload my test.pbix.  This upload was successful.

5) Go back to my PBI Desktop.  Go to Publish --> My Workspace.  

 

At this point the publishing attempts to occur on the powerbi.com and not the powerbigov.us address, and the us address test.pbix file is not updated at all.

 

Thank you for your suggestion.  Any other thoughts?

Moderator v-yuezhe-msft
Moderator

Re: PowerBI Government Service Issue

Hi @shanebo3239,

For Step 4, you said that PBIX file is uploaded to powerbigov.us, this step has same effect as that you publish PBIX file from Power BI Desktop.

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
shanebo3239 Regular Visitor
Regular Visitor

Re: PowerBI Government Service Issue

Thank you for the response!  Yes, you are correct, I can publish that way.  Unfortunately, we are using an enterprise gateway that still does not show up under the app.powerbigov.us site. 

 

So, I used my email address, which only has a Power BI Pro for government license.  I downloaded the gateway.  In installed the enterprise gateway.  And when I sign into the gateway on the server I'm using, it shows up only on https://app.powerbi.com, not https://app.powerbigov.us.

 

I LOVE PowerBI, but being a government customer and trying to use the service is a nightmare. 

Moderator v-yuezhe-msft
Moderator

Re: PowerBI Government Service Issue

Hi @shanebo3239,

I would like to suggest you to submit a support ticket: Get support.
 
Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
shanebo3239 Regular Visitor
Regular Visitor

Re: PowerBI Government Service Issue

Lydia,

 

I cant even log into the portal at the link you posted.  It appears to be some sort of internal support portal. 

 

Moderator v-yuezhe-msft
Moderator

Re: PowerBI Government Service Issue

Hi @shanebo3239,

You can create a support ticket via the following link.
https://powerbi.microsoft.com/en-us/support/

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
shanebo3239 Regular Visitor
Regular Visitor

Re: PowerBI Government Service Issue

When I try to log in at that site it tries to redirect me to the commercial pro support then tells me I don't have a pro license. Where is the support page for government customers?
Moderator v-yuezhe-msft
Moderator

Re: PowerBI Government Service Issue

Hi @shanebo3239,

How about using US Government entry in this link to create support ticket?

Thanks,
Lydia Zhang

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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