PowerBI Data Gateway Refresh failed

[nagaraj]

HI,

I am unable to refresh the dataset in Power BI Service, the refresh was happening previously Recently upgraded to latest version of

Gateway as there was an error in last week.

I see the below issue with out any details, not sure what is the cause for it. Can anyone help on this.

{"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[],"exceptionCulprit":1}}}

[v-jayw-msft]

Hi @nagaraj ,

I found some topics with similar error.

https://community.powerbi.com/t5/Service/DM-GWPipeline-Gateway-MashupDataAccessError/td-p/1047721 

https://community.powerbi.com/t5/Service/Enterprise-gateway-quot-cannot-connect-to-the-mashup-data-s... 

You could also try to open a support ticket. It is free if you have a Pro account.

Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

Best Regards,

Jay

[nagaraj]

Hello,

 Below is the complete issue details.

 To brief I am gettting 2 issues, one time I am seeing Error1 and the other time seeing Error2 mentioned below

 NOte: We have upgraded the Gateway to latest version and rebooted the server as well. But still the problem persists.

Error 1: 

--------------

Data source error: {"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"The import List.ConformToPageReader matches no exports. Did you miss a module reference?"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.ValueError.Reason","detail":{"type":1,"value":"Expression.Error"}}],"exceptionCulprit":1}}}
Cluster URI: WABI-US-NORTH-CENTRAL-redirect.analysis.windows.net
Activity ID: 84228526-5f9c-4d09-85d4-a5bfedc6c002
Request ID: 4aad386b-98fb-3219-fd84-6fa6fe534fc7
Time:
2020-12-01 09:59:46Z

Error 2: 

--------------

Data source error: {"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[],"exceptionCulprit":1}}}
Cluster URI: WABI-US-NORTH-CENTRAL-redirect.analysis.windows.net
Activity ID: da4e162c-5abb-44d4-893d-3ba621875bea
Request ID: c3ebe261-f0fb-b2cc-a15e-1e25f66f89a6
Time: 2020-11-30 09:50:25Z

[ibarrau]

Hi. Can you please show the complete error message from Power Bi Service in order to help us help you?

Regards,