Power bi website is showing slowness to access the Reports

[Robsonps]

Hi, Community!

The power bi website is showing slowness to access the Reports, I would like to knom how I can diagnose where is the problem! Thanks!

[v-rongtiep-msft]

Hi @Robsonps ,

Why are the reports slow? You can use this article  to see the possible problems and ways to identify and deal with them.
1. Insufficient capacity resources (e.g. high total active memory, models cannot be evicted)
2. Inefficient report design (e.g. report pages contain too many visual objects)
3. Slow datasets, especially if the report has previously performed well (e.g. there is complex or inefficient computational logic)
4. High concurrent report usage (e.g. causing long query wait times, CPU saturation, etc.)

Best Regards

Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Robsonps]

Hi, Support! Thank you for your report!

We already monitor the capacity and usability of publications, in recent days our users have complained of slow access. The same reports are under web load performance, and our monitoring is ok.

We still don't knom what is happening, just still following the access with the clients.

[v-rongtiep-msft]

Hi @Robsonps ,

Will this happen to your own visits? So far, have the monitoring results been abnormal? Please refer to the 

Optimization guide for Power BI.

If it still does not help, I suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/

Best Regards

Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[lbendlin]

First step is to check Support | Microsoft Power BI

Then, if you have a Pro license you can consider raising a Pro ticket at https://powerbi.microsoft.com/en-us/support/pro/