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dhagan Frequent Visitor
Frequent Visitor

Power bi service, unable to login

I'm getting this message when i try to access https://app.powerbi.com :

 

TECHNICAL DETAILS 
An unknown error occurred. If you continue to see this error, please provide the following information when requesting support.
Date and Time: 2017-11-06 19:52:42Z
ActivityId: 30f6dfc0-56c1-482b-baee-8ffa99f65e4d
 
Is the service down ?
2 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator v-qiuyu-msft
Moderator

Re: Power bi service, unable to login

Hi all,

 

I got information internally that this issue is mitigated now and we should be able to log into Power BI once again. Please test again in your environment to see if it works. 

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

PowerBIUser007 Regular Visitor
Regular Visitor

Re: Power bi service, unable to login

Hi Qiuyun,

No issues since 21:04 UTC on 06 Nov 2017 when Azure became operational again across all regions for Microsoft.

Thank you,
PowerBIUser007

View solution in original post

13 REPLIES 13
Pmike Frequent Visitor
Frequent Visitor

Re: Power bi service, unable to login

Same here

 

PowerBIUser007 Regular Visitor
Regular Visitor

Re: Power bi service, unable to login

*** Power BI Down ***
Same error I'm getting as well.  Unable to log into Power BI Cloud

 

Receiving error trying to log into:
https://powerbi.microsoft.com/en-us/landing/signin
-OR-
https://app.powerbi.com/groups/me/contentlist/reports
==> This site can’t be reached
==> app.powerbi.com took too long to respond.
==> Checking the connection
==> Checking the proxy and the firewall
==> Running Windows Network Diagnostics
==> Check your internet connection.

rwong Frequent Visitor
Frequent Visitor

Re: Power bi service, unable to login

Same here. Started about an hour ago. Cannot publish any pbix files to PBI Service and cannot login to PBI Service at all. 

2017-11-06_14h09_10.png

PowerBIUser007 Regular Visitor
Regular Visitor

Re: Power bi service, unable to login

Community members posted this on another thread I'm following about the system outage.  Search for "Power BI Embedded" and you'll notice it's down for the NORTH CENTRAL US region.

Status:  https://azure.microsoft.com/en-us/status/

Annietwo Frequent Visitor
Frequent Visitor

Re: Power bi service, unable to login

It's not just embedded.  And it seems like PBI is always hosted in North Central.  Anyone know why?  Worked with more than 1 company, none were in north central, but pbi was hosted there. 

 

PowerBIUser007 Regular Visitor
Regular Visitor

Re: Power bi service, unable to login

I just noticed a few of my links working again...how about others?

Annietwo Frequent Visitor
Frequent Visitor

Re: Power bi service, unable to login

Yes, i'm back. But I wouldn't be surprised if it goes back down... I've seen other services up & down today. Very strange.
PowerBIUser007 Regular Visitor
Regular Visitor

Re: Power bi service, unable to login

Good point to remain cautious...

PowerBIUser007 Regular Visitor
Regular Visitor

Re: Power bi service, unable to login

FYI...

======================================
==> AZURE STATUS HISTORY | 06-NOV-2017
======================================
==> Network Infrastructure - North Central US
==> Summary of impact: Between approximately 19:34 UTC and 21:04 UTC on 06 Nov 2017
==> Customers in North Central US may have experienced degraded performance, network drops, or timeouts when accessing Azure resources hosted in this region.
==> Engineers were aware of additional impact for customers using App Service in South Central US.
==> Engineers determined that this was caused by an underlying Network Infrastructure Event in this region which remains under investigation.
==> Preliminary root cause: Engineers identified configuration change as the potential root cause.
==> Mitigation: Engineers performed a change to the service configuration to BGP and mitigate the issue.
==> Next steps: Engineers will continue to investigate to establish the full root cause in approximately 72 hours.

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