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JulianS Helper I
Helper I

Power Point Visual Timeout

Hi everyone,

 

i'm experiencing issues when exporting my visuals to power point from the service:

2 Days ago this was still working fine.

Anyone know what kind of issue that is and how i can work around it?

pp visual export error.png

7 REPLIES 7
Microsoft
Microsoft

Re: Power Point Visual Timeout

Hi @JulianS,

 

It's hard to reproduce. You mean you can export to ppt two days ago.

1. Did you make any changes?

2. How many pages does the report have? The limitation is 15 pages.

3. What is the visual?

4. Where was this error message from? In the PPT or in the PBI Service?

 

Please refer to: powerbi-service-publish-to-powerpoint/#limitations.

 

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
JulianS Helper I
Helper I

Re: Power Point Visual Timeout

Hey Dale,

 

1. No changes made

2. The report got 4 Pages, containing a lot of visual (4 per Page). All other visuals are exported

3.  The visual is a 100% stacked bar chart with 3 Measures and a 2 level hierachy

4. The Error message is from the PPT, in the service the visual displays fine

 

best regards,

 

Julian

Microsoft
Microsoft

Re: Power Point Visual Timeout

Hi Julian,

 

It seems good according to my test. Are there any big Background images? Please try to create a single visual and then export it. If the issue is still there. I would suggest creating a support ticket here: https://powerbi.microsoft.com/en-us/support/.createATicket.gif

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
JulianS Helper I
Helper I

Re: Power Point Visual Timeout

The issue is consistent, even when i only have the one visual in my Report

and removed any background images.

JulianS Helper I
Helper I

Re: Power Point Visual Timeout

I could resolve the issue by reducing the load time for my visuals considerably.

I assume the timeout happens when the visual can not be created in a given time specified by the service.

mberlinger3
Frequent Visitor

Re: Power Point Visual Timeout

How did you do this? I am having this same issue
JulianS Helper I
Helper I

Re: Power Point Visual Timeout

I refactored most of the calculations in my report from Measures into either calculated columns

or pre-calculated values in the import with M.

Therefore, when generating the powerpoint, the services does not need to calculate all the measures for the view

as most of the content data is already pre-calculated.

Hope that makes sense.

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