Power BI not working in Edge

[sf58726]

One of my users cannot log into Power BI in Edge, is says it is due to a network connectivity HTTP error 500. They can connect to Power BI in Chrome though. Does anyone know what causes this problem or how to fix it? I recently checked and the device is fully up to date, and it is only this 1 user/device that is having this problem.

[edhans · Accepted solution]

Try it in an In Private session in Edge, and if that works, then clear cookies in their main browser.

[v-henryk-mstf · Accepted solution]

Hi @sf58726 ,

As @edhans said, for such cases, the most common way is to clear the Edge cache and login again.

Then, i can login successfully.

Best Regards,
Henry

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[edhans · Accepted solution]

Try it in an In Private session in Edge, and if that works, then clear cookies in their main browser.

[sf58726]

So opening Power BI in a InPrivate session did allow them to log in to Power BI but even after deleting cookies and cache it still does not log into Power BI in a normal session.

[edhans]

I'm assuming you've done the normal reboot, restart stuff. It isn't the service or their user ID, just that browser profile. You could delete and create a new profile (a pain) or contact support and see if they can help track it down. There is something way down in the bowels of Edge causing the issue here.

[sf58726]

Correct, we have restarted the device a couple times just in case that was the problem, and I was afraid this might turn into a more intricate problem. Thank you for your help and information.