Power BI detects another email address that's registered with Microsoft but not with Power BI

[rootsmusic]

I can sign in to this community with an email address that's also signed into Power BI Desktop.  When I try to sign in on Power BI Service though, it detects another email address that's registered with Microsoft but not with Power BI.  How can I choose which email address to sign in on Power BI Service?  Thanks.

[v-xicai · Accepted solution]

Hi @rootsmusic ,

Before you start the sign-up process, it's important to learn which types of email addresses that you can use in Power BI:

• Power BI requires that you use a work or school email address to sign up. You can't sign up using email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others.
• After you sign up, you can invite guest users to see your Power BI content with any email address, including personal accounts.
• You can sign-up for Power BI with .gov or .mil addresses, but this requires a different process. For more info, see Enroll your US Government organization in the Power BI service.

In your scenario, you can choose the email address that's also signed into Power BI Desktop .

You may resolve the issue via the troubleshooting link :https://docs.microsoft.com/en-us/power-bi/desktop-troubleshooting-sign-in.

Best Regards,

Amy

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