Power BI dataset refresh failed with "Unable to connect to the data source undefined."

[Anonymous]

Hi,

Starting about 1-2 weeks ago, my PowerBI dataset's refresh has started to fail with the "Unable to connect to the data source undefined" error.  It was working fine before and we have not changed any setup on the PowerBI, data gateway or backend SQL server side.

However there are a few times that it can work successfully, by manually triggered or scheduled.  So the underlying plumbing seems to be okay.  But the current situation is that most of the scheduled refreshes would fail, which is seriously impacting our business users in Production...

Any help on this would be appreciated.

Thanks,

Andrew

[v-cherch-msft]

Hi @Anonymous 

You may check the different privacy level settings in Power BI Desktop and Power BI Service. Make sure you have the same privacy level security:

In Power BI Desktop:

Options and Settings --> Data Source Settings

For every Datasource: -->  Edit Permissions

Set Privacy Level: e.g. „Organizational“

Power BI Service:

Datasets --> (Choose you Datasets which does not update properly) --> settings --> Gateway Connection --> Actions --> (expand you cluster to show all Data Sources) --> (Choose relevant Datasource) --> Advanced Settings --> Privacy setting --> set same level (e.g. „Organizational) as in Power BI Desktop

If it is not your case,you may submit a support ticket.

https://powerbi.microsoft.com/en-us/support/

Regards,

Cherie

[Anonymous]

Worked for me! Thanks a lot!