Power BI Service App Not Working for some Power BI Pro License Users

[alpakdeniz12345]

We have deployed a Power BI report within Power BI service and have created an app to share with users. In the "permissions" section of the app we have added the appropriate users we would like to view the app.

Recently... some users who have been recently added do not see the reports within the app created. They either experience the following:

1. A) The app says "updating" and never loads the content
2. B) When the user clicks on the link they get the following screenshot below:

We have tested the following and still received no luck resolving the issue:

- Checked if the user has a Power BI pro license

- Granted the user access to the workspace and the app

- Tried deleting the users app then readding it in the app source section

- tried multiple browsers (chrome, edge)

- tried creating a duplicate report to see if the user sees the report

- added the user to a "group" then added that group to permissions to see if that would fix the problem

Has anyone else experienced this issue recently?

Any help would be appreciated.

Thanks,

Alp

[nickyvv]

Hi @alpakdeniz12345,

• The "Building your app" message was a known issue before and could be resolved by going to the URL of the app directly
• But it seems that is also not working for you

As a Pro user you can submit a support request (for free) at https://powerbi.microsoft.com/en-us/support/. 

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