Power BI Report Embedded in SharePoint Online - Content not Available - for some users only

[tcallender007]

Hello, 

I have embedded a Power BI report in SharePoint Online - using the PowerBI web part and shared it with my team (15 people).  11 people are able to view the report, however, 4 are not.  

• The 4 that cannot view the report see the SharePoint page, with the heading/tile and where the report should display they see 'Content not available'

In trying to trouble shoot I have checked the following 

• Power BI Pro Licenses - they all have it
• Shared report in Power BI services - it is shared with all 15 people - exact same permissions
• SharePoint Online - all 15 people have the exact same permissions to the site
• It is not browser related, as we have tried it in multiple browsers and get the same results

It should be noted, that the 4 people who are unable to view the report embedded in SharePoint Online can view it in the Power BI Service.   

I appreciate any assistance you can provide on resolving this!  

Thank you and have a great day! - Tina

[tcallender007 · Accepted solution]

They can all now see the report. Do not know what changed to make this happen

[v-cherch-msft]

Hi @tcallender007

Please check if they could sign into Power BI and have access to the report.You may have a look at this article.If it is not your case, you may submit a support ticket.

https://powerbi.microsoft.com/en-us/support/

Regards,

Cherie