Power BI Pro licensee in Premium is getting the pop up to upgrade to Pro and limiting use

[electrobrit]

My boss is a Power BI Pro user. He published something to a workspace and toggled on Dedicated capactity. People are having issues seeng it so I was helping him to create an app or just add me as the admin and I'd do it all.

He can't edit the workspace now because he gets the message to upgrade to Pro. He can't do anything without that message popping up. HE IS PRO. I verified. Not sure what's wrong. Help

[v-yulgu-msft]

Hi @electrobrit,

Please try the suggestions mentioned in this thread. If your issue persists, I think you may need to create a support ticket for further analysis.

Regards,

Yuliana Gu

[electrobrit]

All of our Pro users are getting this alert.