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Frequent Visitor

Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

Hi

 

I have set up P1 Premium Capacity in my Tenant, I am a Capacity Admin as well as Power BI Admin.  I attempted to install the Premium Capacity Metrics App as detailed here:

 

https://powerbi.microsoft.com/en-us/blog/new-monitoring-capabilities-for-power-bi-premium-capacities...

 

However, it just hangs with the message Hang on while I load a few things....  It's been attempting to install for over an hour.

 

Is there anything wrong with the service at the moment?

2 ACCEPTED SOLUTIONS

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Community Support
Community Support

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

Hi @JaneLHunt,

 

The same issue has been reported internally: CRI 84382651.

 

PG team created a bug to track this issue and fix it in the next app release. ETA for the new app release with the fix: 10/1/18.

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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Frequent Visitor

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

HI @v-qiuyu-msft

 

Thanks for your reply.  I just tried installing it again this morning and it worked.  I notice that a blog was posted yesterday announcing a new release of the Premium Capacity Metrics App, so maybe it was just a timing issue of releasing at same time I was installing?.... Anyway, it seems to have installed OK now. 

 

 

View solution in original post

8 REPLIES 8
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Community Support
Community Support

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

Hi @JaneLHunt,

 

The same issue has been reported internally: CRI 84382651.

 

PG team created a bug to track this issue and fix it in the next app release. ETA for the new app release with the fix: 10/1/18.

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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Community Support
Community Support

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug? - Status changed to: Accepted


Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
Frequent Visitor

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

HI @v-qiuyu-msft

 

Thanks for your reply.  I just tried installing it again this morning and it worked.  I notice that a blog was posted yesterday announcing a new release of the Premium Capacity Metrics App, so maybe it was just a timing issue of releasing at same time I was installing?.... Anyway, it seems to have installed OK now. 

 

 

View solution in original post

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Community Support
Community Support

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

Hi @JaneLHunt,

 

It might be. As the issue is resolved now, may I close this thread? 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Frequent Visitor

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

Hi @v-qiuyu-msft

 

Yes this may be closed now.  Many thanks.

 

Kind regards

Jane

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Frequent Visitor

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

This is an old post but it seems to be doing this same thing again, gets to the "please hold on while we load a few things..." and just sits.  I've tried it on two different tenants where I am the Power BI Admin.  I've got other company apps that work just fine. 

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Frequent Visitor

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

 I'm having the same issue. I know I should be able to install this app as "Capacity Admin" so it's not a permission issue.

But I'm getting stuck at the screen with "Please hold on while we load a few things..." it's been like that for the last several hours. Tried different network, browser, etc....

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Responsive Resident
Responsive Resident

Re: Power BI Premium Capacity Metrics App Hanging on Installation - Bug?

Help, this is also happening for all users in my organization now, too, just in the last day or two.

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