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Regular Visitor

Power BI Gateway - blank sign in page

While configuring the Power BI data gateway, when I click Sign In I get a blank sign in page. Any idea?

 

PowerBISignInPage.PNG

 

 

1 ACCEPTED SOLUTION
Regular Visitor

The issue was resolved by enabling javascript on IE

View solution in original post

3 REPLIES 3
Regular Visitor

The issue was resolved by enabling javascript on IE

View solution in original post

Community Support
Community Support

Hi @MayAS 

 

First, you have to deactivate IE extended security and start the program as an administrator.

 

Second, as per this article, on-premises gateway can only be installed on 64-bit version of Windows 7/Windows Server 2008 R2(or later), please ensure that your server meets this requirement and configure the ports as said here.

 

Last, when installing the on-premises gateway, please ensure that you right-click  the setup package and select “Run as administrator” to start the installation. Also turn off any antivirus software in case that it blocks the installation of Power BI gateway.

 

Community Support Team _ Dina Ye
If this post helps, then please consider Accept it as the solution to help the other members find it more
quickly.
Super User IV
Super User IV

@MayAS Not connected to the Internet?

 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


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