Power BI Gateway - blank sign in page

[MayAS]

While configuring the Power BI data gateway, when I click Sign In I get a blank sign in page. Any idea?

[MayAS · Accepted solution]

The issue was resolved by enabling javascript on IE

[v-diye-msft]

Hi @MayAS 

First, you have to deactivate IE extended security and start the program as an administrator.

Second, as per this article, on-premises gateway can only be installed on 64-bit version of Windows 7/Windows Server 2008 R2(or later), please ensure that your server meets this requirement and configure the ports as said here.

Last, when installing the on-premises gateway, please ensure that you right-click  the setup package and select “Run as administrator” to start the installation. Also turn off any antivirus software in case that it blocks the installation of Power BI gateway.

[Greg_Deckler]

@MayAS Not connected to the Internet?

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".