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Regular Visitor
Posts: 19
Registered: ‎01-24-2017
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Power BI Gateway Refresh Failing at random

Is anyone else experiencing issues with Personal Power BI Gateway refresh jobs failing randomly?  I have several that run throughout the day at different times, and a few have failed today.  They have been running great for weeks and rarely fail until today.  It just started 2019-01-16 about 8am US Central time.  When I go in to my list of datasets and manually refresh they work.  No outages or issues currently reported according to the support page dashboard - https://powerbi.microsoft.com/en-us/support/

 

Just thought I would put this out there in case others are having the same issue.


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Community Support Team
Posts: 1,914
Registered: ‎07-10-2018

Re: Power BI Gateway Refresh Failing at random

Hi @andymc123,

 

1. What is your data sources for your datasets?

2. Did you use the latest version of Gateway? Maybe you can download and install the new one to try agian.

2. Could you please check your network to make sure your network work well.

 

If any other question, feel free to let me know please.

 

Regards,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Community Support Team
Posts: 1,914
Registered: ‎07-10-2018

Re: Power BI Gateway Refresh Failing at random

Hi @andymc123,

 

1. What is your data sources for your datasets?

2. Did you use the latest version of Gateway? Maybe you can download and install the new one to try agian.

2. Could you please check your network to make sure your network work well.

 

If any other question, feel free to let me know please.

 

Regards,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Regular Visitor
Posts: 19
Registered: ‎01-24-2017

Re: Power BI Gateway Refresh Failing at random

Thanks Frank, I will check on those things.  My data sources are all over the board.  some are on-prem SQL, some are Excel files in OneDrive, and some might still be network shared Excel files.

 

I didn't think about updating my personal Gateway, so I will look into that too.  I have Power BI Desktop from the Windows Store and it auto updates to my Windows 10 PC.  I forgot that the Gateway is separate.

 

I actually made it through the rest of the day with no more errors, so it could have been my companies network too, or just a hiccup with the service...just thought I would put this out there to see if others were having the same issue.