Power BI Desktop crashs when clicking on relation button

[MarinaA]

Hello,

I´m new to PowerBI and have problems with the relation button.

Both other buttons (Reports and Data) work properly. When clicking on the relationship button, PowerBI crahses without any warning/infomation/reason etc. 

Any ideas what the problem can be?

Best and thanks

Marina

[v-jiascu-msft]

Hi @MarinaA,

Please upgrade the Desktop to the latest version from here. If this doesn't help, please share your pbix file.

Best Regards,

Dale

[MarinaA]

Hi @v-jiascu-msft,

I use the latest version after March Update, this didn´t fix the problem.

Also, my problem persists indepent of the used pbix file even when theres no pbix file loaded.

Any other idea?

Thanks and best,

Marina

[v-jiascu-msft]

Hi @MarinaA,

Were there any error messages?

Please enable the trace and send me the logs through PM if you can. I will try.

Maybe you can file a support ticket here.

Best Regards,

Dale

[MarinaA]

Hi @v-jiascu-msft,

no, unfortunately there is nothing. It just crashes without any message, window, log etc.

It works at my collegues PC having the same version of Power BI installed.

Maybe driver issues!?

I don´t know where to look at anymore.

Thanks and best

Marina

[v-jiascu-msft]

Hi Marina,

Can you still open the Desktop? Or crash when you open it?

How about opening it from the shortcut?

What't your configuration of the hardware and software?

Best Regards,

Dale

[MarinaA]

Hi Dale,

PowerBI Desktop works find except the relation button.

What do you meen by "opening it from the shortcut"?

my Hardware: 

my Software: Version 2.56.5023.861 64-bit (März 2018)

Thanks

Marina

[v-jiascu-msft]

Hi Marina,

1.  "opening it from the shortcut" means opening Power BI from the shortcut in the desktop of Windows. 

2. If you have a Pro account, I would suggest you file support ticket as I suggested before.

3. Maybe you can try these step to find out the logs.

3.1 Open Desktop;

3.2 Enable trace as I posted before;

3.3 Click the relationship pane and the Desktop will crash.

3.4 Open the Desktop again;

3.5 Open the logs path through the options of PBI Desktop. You will find the logs there.

You'd better delete the snapshot you posted or mask the IDs.

Best Regards,

Dale

[MarinaA]

Hi Dale,

all logs are empty.

I maybe wait for the next update and look if the mistake is still present.

Thanks for all your help!

Best,

Marina