Power BI Admin Portal > Capacity Settings is blank

[stevenbi]

Hi Community,

I created an A1 Power BI Embed resource on Azure. Then I switch back to Power BI Admin Portal, then go to "Capacity Settings". The strange thing is that the page is empty or blank. I cannot see or assign the new Azure Embed resource.

Related screenshot has been attached.

Any suggestion would be appreciated.

Thanks.

[v-juanli-msft]

Hi @stevenbi

After creating Power BI Embedded capacity in the Azure portal, to use your new Power BI Embedded capacity, browse to the Power BI admin portal to assign workspaces. For more information, see Manage capacities within Power BI Premium and Power BI Embedded.

From this article, it should be noted that "Capacity admins, for Power BI Embedded capacity, are defined within the Microsoft Azure portal."

Best Regards

Maggie

[Anonymous]

The capacity settings are blank because it is trial version. You may have the license for Pro but doesn't mean that you have premium capacity.

[GilbertQ]

Hi there

What happens when you try and create a new App Workspace do you see the option in there?

[stevenbi]

The Azure Power BI Embed resource is running and active.

At first, I thought it may be because region of Azure and Power BI service is at different location. Then the double check shows they're both in same region (Australia Southeast) like below:

[GilbertQ]

Hi there

I had a look at my Power BI Tenant and it is also coming up as Blank when going into the Admin Portal

I was aware of issues with quite a few of the Azure Data Centre's which might still be happening?

[stevenbi]

Thank you for checking. It's good to know we're not alone. 🙂

Strange thing is that the service checking shows no issue for the regions at this moment.

I will keep monitor this issue and may get back update the status later.

[GilbertQ]

Hi there

When I tried another tenant that I have, which does have Premium Capacity I could see the settings. So possibly there might be something going on that we are unaware of.

[stevenbi]

Then it seems like the problem only happens to Power BI Embeded.

I googled several times and couldn't find any related issues. It's kind of frustrated it dosn't give any error message for further troubleshooting.

But thanks for checking and sharing, mate.

[GilbertQ]

No worries

[stevenbi]

Thank you for the follow-up, Gilbert, 🙂

Here is what I get when try to create new app workspace. As you see the "Dedicated Capacity" in Advanced is grayed out. It's the not available in existing app workspace setting either.