Postgres database scheduled refresh issue from Power BI service

[aqavi10]

Hi,

   I am unable to refresh the report published in the Power BI service as it throws up errors. I am able to connect the Postgres database with PBI desktop and am able to refresh it from the desktop. However, after publishing it online ,it doesn't refresh

normally even after I've entered the credentials and other details.

Error, after setting up gateway.

Without any gateway , refresh error

Tried setting up a gateway !

[v-shex-msft]

HI @aqavi10,

I guess you only install the Postgres driver on your device which used to design your report so that power bi not able to access to correspond datasource and refresh on power bi service side. (device who installs and manages the power bi gateway also required to access to that data source) 

If this is a case, please double check on your data gateway client, connector driver version and network policy/firewall setting to confirm if this issue is related to them.
Regards,

Xiaoxin Sheng

[Greg_Deckler · Accepted solution]

Seems like you need to install Postgres drivers on a gateway in your cluster.

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[aqavi10]

Created a ticket through support. Thanks Greg.