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Posible error in powerBI.com

Hi guys,

 

If we have reports, that it was running well in PowerBI dekstop but it is failed in PowerBI. com, what are the possible error that would happen ?

 

Is there any checklist of things that we should do to track the error ? 

If our datasource is an Azure SQL database, is the error stored in the same database as our main data source in that report ? what the database stored that error log (or any activitiy happended in PowerBI.com during our connection and use ?

 

Thanks,

 

8 REPLIES 8
Super User
Super User

Re: Posible error in powerBI.com

@admin_xlsior  you need to give more information, what has failed exactly?

 

has it ever been successful before, what are you trying to do, what are you expecting etc.


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Proud a to be a Datanaut!

Re: Posible error in powerBI.com

Hi Vanessa,

 

Thanks for replying and I do understand the bias of my question.

 

However the purpose is exactly as it is, just a general question, when we facing error, in which, it is not a formula / syntax error which pop up during writing process that we can easly understand, so it is typical run time error which resulting Visualization suddenly cannot be displayed at PowerBI Service, is there any log that we can check ? 

 

I'm not familiar with Azure or this cloud thing, since in the olden days, we can just go through Even Viewer, there we can see System Log or Application Log or Audit log, even in the installation folder of the application it self sometimes has a folder to keep log, and we can look through it to know what is happening.

 

But if we're going more deep into my exact problem, I have PowerBI reports which using Direct Query. It is connected to Azure database, in which at Power BI desktop, it was no problem, but after published, the visualization returned error :

image.png

 

And yes, it was ok in earlier time, but somehow now it is not. However, as this is a report that built not only by me and also I'm not the portal admin or powerBI service admin, so it is hard to tell what being change. We're at 90% certain the report is not changed, but still there is the 10% possiblity, and also it maybe the configuration changed, that we would like to know.

 

So, my intention is, what tools or menu or anything that we can check that elaborate more than the error that PowerBI throw as above. Basicaly is there any error handling procedure to deal with run time error in Power BI Services ?

 

Many thanks in advance.

 

 

 

 

 

 

 

Super User
Super User

Re: Posible error in powerBI.com

@admin_xlsior  what error does show technical details show when you click on it?


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Proud a to be a Datanaut!

Re: Posible error in powerBI.com

Hi Vanesa,

 

Is this one :

image.png

 

Many thanks for your help.

 

 

 

Super User
Super User

Re: Posible error in powerBI.com

@admin_xlsior  do you know who has the admin rights?

 

haven't ever had to do it myself but the audit logs might help

 

https://docs.microsoft.com/en-us/power-bi/service-admin-auditing

 

 


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Proud a to be a Datanaut!

Re: Posible error in powerBI.com

Hi Vanesa,

 

Yes, actualy I know the person, eventhough we're continent apart. But I think we have to admit that sometimes there is an eternal "silent battle" between software and hardware department. We're sometimes keep arguing who's fault is the error, as I mentioned before, it could be the report has error, but there is also possibility the network configuration has changed. We won't know until the log is opened and let the system it self tell what happened.

 

But that is another story, the point is, as I mentioned in the beginning, is there an Error handling procedure and a place to check whenever Runtime error arise in Power BI service (PowerBI.com) ? again just like the olden days, we just run Event Viewer in server, and the log tell it self.

 

The audit log that you're shared I think is one thing. Many thanks for your input.

 

Cheers,

 

 

 

 

Re: Posible error in powerBI.com

Hi,

 

Just some addition, I found a Microsoft docs for this similar error. 

 

https://docs.microsoft.com/en-us/power-bi/refresh-troubleshooting-tile-errors

 

image.png

 

A Transient issue ?

 

I don't know what the meaning by that... only I thought I posted here anyway.

 

Thanks,

 

 

 

Community Support Team
Community Support Team

Re: Posible error in powerBI.com

Hi @admin_xlsior ,

 

As the online documentThis is usually a transient issue. If you try again later and you still see this message, contact support.

 

Support Ticket.gif

 

Community Support Team _ Frank
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