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Frequent Visitor
Posts: 5
Registered: ‎05-21-2018

Popup windows diappears instant before popup window is populated in Power BI Service

HI!

I've a several Power BI-reports that I use the superb popup functionality in.
So when you hover over a object in a visual component you get more detail information about the object for example.
My end users have used these report for a couple of months now but in the last days they have experienced
problems with the popup window.
When they hover over an object the popup shows and disappers within a second.
If they hover again over the object it shows and stays. But only if you do this on the same object again.
If they moves to the next object it only shows up for a second again.
A suspition is that the information in the popup have not finished loaded within some time limit and the popup closes.
This is a new behavior in Power BI Service.
I have tested IE , Edge and Chrome. Same behaviour.

The Power BI Service Reports gets its data from a on-premise datagateway and a SSAS tabular model on-prem.

It works fine in Power BI Desktop.

Seems like the threshold for the popup to close should be raised???

 

Regards / Magnus

Senior Member
Posts: 337
Registered: ‎01-14-2016

Re: Popup windows diappears instant before popup window is populated in Power BI Service

There is already a thread about issues with tooltips (pop-up) in the service. 

 

https://community.powerbi.com/t5/Service/Tooltip-in-matrix-not-appear/m-p/601960#M60481

/sdjensen
Frequent Visitor
Posts: 5
Registered: ‎05-21-2018

Re: Popup windows diappears instant before popup window is populated in Power BI Service

Ahh Thanks @sdjensen

Community Support Team
Posts: 5,709
Registered: ‎09-21-2016

Re: Popup windows diappears instant before popup window is populated in Power BI Service

Hi @DaFoZe,

 

I would suggest you create a support ticket for further analysis.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
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