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Regular Visitor
Posts: 24
Registered: ‎01-23-2016
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Persons issued a pro license but keep seeing they are free users

[ Edited ]

I have 2 persons in my organisation which have been issued a pro-license and they also signed up for the free user.

When logging in they see the dashboard icons but once clicking it they get the notice they need to signup for the pro version, so they can't watch the dashboard content. When clicking manage embed codes I notice they are free user.

 

The odd thing many more users have this configuration but at their workpkace it works. Does someone recognize this behavior and knows how to solve it?

 


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Regular Visitor
Posts: 24
Registered: ‎01-23-2016

Re: Persons issued a pro license but keep seeing they are free users

What I fetch back in my mail is that a number of licenses had expired and the central admin has renewed them

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Super User
Posts: 3,484
Registered: ‎06-25-2015

Re: Persons issued a pro license but keep seeing they are free users

@giovi2008 Are you sure they are signing in with the same or correct UPN (email) that you assigned the Pro license to?

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Regular Visitor
Posts: 24
Registered: ‎01-23-2016

Re: Persons issued a pro license but keep seeing they are free users

Hi eno yes this is right. We us "add-on for faculty" license on top of an office 365 education E3 license.The add-on is similar to pro and would give you a pro-user notice when choosing embed codes.

Super User
Posts: 3,484
Registered: ‎06-25-2015

Re: Persons issued a pro license but keep seeing they are free users

@giovi2008 Hmm. Sorry, I'll bow out here. I don't know anything about the education licensing or how it should work.

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Community Support Team
Posts: 7,619
Registered: ‎05-02-2017

Re: Persons issued a pro license but keep seeing they are free users

Hi @giovi2008,

 

It seems that office 365 education E3 license does't contain Power BI. Did you buy Power BI independently? Or maybe you ran out of licences. Or sign out first then sign in again. This is just for troubleshooting. It's odd anyway. Please feel free to post here. 

 

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Support Team
Posts: 7,619
Registered: ‎05-02-2017

Re: Persons issued a pro license but keep seeing they are free users

Hi @giovi2008,

 

Did you solve your problem? Could you please share your answer or mark the proper answer if it's convenient for you? That will be a help to the others.

 

Best Regards!
Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Regular Visitor
Posts: 24
Registered: ‎01-23-2016

Re: Persons issued a pro license but keep seeing they are free users

The problem has been solved but I can not remember how they did it

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Regular Visitor
Posts: 24
Registered: ‎01-23-2016

Re: Persons issued a pro license but keep seeing they are free users

What I fetch back in my mail is that a number of licenses had expired and the central admin has renewed them