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Ramyzo
Helper II
Helper II

Personal gateway : Power BI service reported local gateway as unreachable

Greeting 

so , im trying to activate the data on premesis gateway (Personal mode ) on my PC when i log in this error appear Power BI is configured correctly   but Power BI service reported local gateway as unreachable 

 

i restarted my PC and it back active is there any other way to fix it and what's the reason of this problem 

 

Thanks in advance 

2 ACCEPTED SOLUTIONS

@Ramyzo Here is a troubleshooting guide, likely a permission or machine issue. https://docs.microsoft.com/en-us/power-bi/service-admin-troubleshooting-power-bi-personal-gateway


Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG

View solution in original post

v-xicai
Community Support
Community Support

Hi @Ramyzo ,

 

Typically, this is caused by a firewall blocking Service Bus. You can confirm by using the following

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#firewall-or-proxy

 

The gateway is configured to use the default proxy settings, however many organizations only proxy port 80 and 443. Since Service Bus uses different ports by defaultstart by forcing Service Bus to use port 80 or 443. Keep in mind the on-premises data gateway (personal mode) is typically installed under "%localappdata%\Microsoft\On-premises data gateway (personal mode)".

After enabling changing the configuration file, you will need to kill the on-premises data gateway (personal mode) process (Microsoft.PowerBI.DataMovement.PersonalGateway.exe) and relaunch the configurator.

 

Best Regards,

Amy

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-xicai
Community Support
Community Support

Hi @Ramyzo ,

 

Typically, this is caused by a firewall blocking Service Bus. You can confirm by using the following

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#firewall-or-proxy

 

The gateway is configured to use the default proxy settings, however many organizations only proxy port 80 and 443. Since Service Bus uses different ports by defaultstart by forcing Service Bus to use port 80 or 443. Keep in mind the on-premises data gateway (personal mode) is typically installed under "%localappdata%\Microsoft\On-premises data gateway (personal mode)".

After enabling changing the configuration file, you will need to kill the on-premises data gateway (personal mode) process (Microsoft.PowerBI.DataMovement.PersonalGateway.exe) and relaunch the configurator.

 

Best Regards,

Amy

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@Ramyzo Here is a troubleshooting guide, likely a permission or machine issue. https://docs.microsoft.com/en-us/power-bi/service-admin-troubleshooting-power-bi-personal-gateway


Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG

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