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vasim07 Helper I
Helper I

Personal Gateway firewall problem.

Hi,

 

Personal Gateway works very well.

But when I'm connected to my organisation's network (internet) it stops working. I get the following error.

 

Capture.PNG

 

I spoke to my IT department, they told me its because of firewall protection and they need the path/url to unblock it. We tried adding app.powerbi.com but problem still persist.

 

Any help on what could be the issue/resolution.

 

Regards,

Vasim

 

3 REPLIES 3
mitsu Resolver III
Resolver III

Re: Personal Gateway firewall problem.

Power BI Personal Gateway communicates on outbound ports: TCP 443 (default), 5671, 5672, 9350 thru 9354. The Gateway does not require inbound ports. If you have these outbound ports open the Personal gateway should work well . 

 

 

You can find more details on the same on the following article

 

https://powerbi.microsoft.com/en-us/documentation/powerbi-personal-gateway/

 

 

Hope this helps !

 

Thanks,

Mitsu

vasim07 Helper I
Helper I

Re: Personal Gateway firewall problem.

Thanks Mitsu,

 

Upon checking 443 is not working on my network.

How do I change the default from 443 to 5671.

 

Port 5671 is open.

 

Thanks

mitsu Resolver III
Resolver III

Re: Personal Gateway firewall problem.

I am not sure if there is a way to change the Outbound port . Would let someone else respond to this if they know a way to do so .

 

Regards,

Mitsu

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