Personal Gateway Upgrade - is a bad user experience

[Anonymous]

Common, guys, you can do better than this!

Instead of "Next-next-next-done" upgrade,  I've been on this for two hours....

And still no luck 😞

This is a bad user experience...

[Seth_C_Bauer · Accepted solution]

@Anonymous Did the log files load, and is there anything in them that would identify the issue? Is this the first time you've installed a gateway on the machine, have you made sure the machine meets all the criteria and has the appropriate ports open etc? https://powerbi.microsoft.com/en-us/documentation/powerbi-personal-gateway/

Installer logs

%localappdata%\Temp\On-premises_data_gateway_*.log

Configuration logs

%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log

On-premises data gateway service logs

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

[Anonymous]

@Seth_C_Bauer Thank you for responding.

I had a Persoal Gateway installed and worked good.

I've upgraded to the new "Personal mode" gateway because I saw a notice that the old was to expire on 31 July 2017.

During the installation it requires to sign-in, but it always returns an error:

"This request operation sent to net.pipe://localhost/powerbi/personalgatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00).  The time allotted to this operation may have been a portion of a longer timeout.  This may be because the service is still processing the operation or because the service was unable to send a reply message.  Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client."

What do I do? All my refreshes has stopped...

Please help

Thank you

Michael

[Anonymous]

@Seth_C_Bauer

Just an update on this issue:

We've been able to solve it - the problem was in the Firewall.

Thank you for your help!

Michael