Personal Gateway Setup Issues

[benjikj_mcsp]

Hi,

I have tried to set up a personal gateway, but it doesn't seem to be working.

I have downloaded and installed it, and signed in (with my work account, same one I use Power BI for), and it all says it's ok. However, when I look on the app.powerbi.com, it does not say I have any gateways setup.

Am I msising some step here, what's going wrong?

Thanks,

Benji

[v-deddai1-msft]

Hi @benjikj_mcsp ,

Would you please check if the gateway and power bi service was set in the same tenant. And you can find personal gateway in :

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai

[benjikj_mcsp]

Hi,

Thanks for getting back to me.

If by tenant this is just the account, yes, the PowerBI account that I am logged in with is the same that I logged in with when I set up the gateway. If it's not just the same email account, how can I be sure I am using the same tenant?

Yes, I have been looking in that place you screenshotted, as well as rhe Manage Gateways page, and I am not seeing any Gateways.

Thanks,

Benji

[v-deddai1-msft]

Hi @benjikj_mcsp ,

What can you see in the screenshot I provide above? 

Best Regards,

Dedmon Dai

[benjikj_mcsp]

Hi @v-deddai1-msft ,

So in fact, the Datasets/sources I was using couldn't use a gateway (was just a Python script), so there wasn't a gateway sections at all. However, I thought my gateway would still come up in the Manage Gateways page.

I have tried creating a new reports with a csv data source, and pubilshing that, and I can now see my Personal Gateway in that Gateway Connection tab, and it says it is running on my machine ID, however, I can still not see anything in the Manage Gateways page (that it directs you to in that screenshot to amke sure it's added into). Does it need to be in and configured in that Manage Gateways page for it to work?

Apologies, I am very new to Gateways, and there is not much info around about the Personal Gateway, more for just the On-Prem one.

Thanks,

Benji

[v-deddai1-msft · Accepted solution]

Hi @benjikj_mcsp ,

>>So in fact, the Datasets/sources I was using couldn't use a gateway (was just a Python script), so there wasn't a gateway sections at all. However, I thought my gateway would still come up in the Manage Gateways page.

Personal gateway will not show in  manage gateways page. It will only show in the page of dataset settings. If there is no Personal Gateway in your dataset,it indicates that this dataset is not supported for Personal Gateway. Please try to use  On-premises data gateway.

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai