PNG displayed in Power BI subscription email is wrong

[ktb2296]

Recently it was noticed that the picture within a subscription email set up is incorrect. It seems to flip the months on one of the graph visuals axis. 

Below is a picture of the report:

And below is what appears in the email subscription: 

I am not sure if anyone has run across this before or why it would do this.

I have tried turning the subscription on and off, making a new subscription, and republishing the report itself. Not sure why this has flipped, as it's only one of the visuals on the entire report. Not sure if anyone has run across this before and has found a solution. 

[v-yangliu-msft · Accepted solution]

Hi  @ktb2296 ,

I reproduced your problem.
there is a issue in Snapshot Service with exporting visuals based on old Custom Visuals API, developers have been contacted to update their visuals to the latest API version and submit the new version to AppSource.

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

[ktb2296]

fabulous, thank you