PBI server not updating, when desktop update works.

[Alex_pg]

Hi,

I am having an issue with data refresh on the server.

I made a report that works just fine on the desktop app. It is pulling the data from Snowflake like many other reports that work just fine.

I published it and created a refreshed schedule (once per day). The following day I notice that even though the refresh was "completed" the dashboard did not update.

When I manually trigger a dataset refresh on the server it does not work either, however when I trigger a refresh on the app  at the same time the data updates just fine.

I tried to delete the report and re-publish it however the issue persist.

Could you please help me?

Cheers,

Alex

[v-jayw-msft · Accepted solution]

Hi @Alex_pg ,

In Power BI Service, if original visualization used to create the tile changes, the tile doesn't change. In your scenario, since you republished the report, the change of report will not reflect to the dashboard tile. Please see: Dashboard tiles in Power BI.

To work around the issue, I would suggest you create a report with required visuals in one report page, and publish the report to service. Then pin an entire report page via "Pin a live page" feature to a dashboard. Because pin live page enables changes to reports to appear in the dashboard tile when the page is refreshed. For more information, please refer to this article: Pin an entire report page, as a live tile, to a Power BI dashboard.

Best Regards,

Jay

[Alex_pg]

No there is no gateway involved, the data comes from Snowflake

[lbendlin]

Is a gateway involved? Does the gateway connection user have the same scope as you?