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nhoward
Resolver I
Resolver I

PBI Service - Export to PDF

We are exporting to PDF in order to include the visuals/pages inside another PDF report.  Something appears to have changed in the last 4-6 weeks. 

Last month, the page size within the created PDF was the same as other pages created by other systems.  This month, the page size is double that of what it used to be.  This is only happening when exporting from Service, if export from Desktop there is no issue. 

 

To try to explain... 

I have a saved PDF from last month, I can set the zoom level to 50% and the page easily fits within the window. 

This month's exported PDF at 50% the page over flows the window.  I have to set the zoom to 25% before it is the same size as last months. 

 

Any help appreciated. 

1 ACCEPTED SOLUTION
v-lili6-msft
Community Support
Community Support

hi @nhoward 

There is a similar issue and it had been fixed yesterday. ICM:155030437

Please try it again.

 

Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-lili6-msft
Community Support
Community Support

hi @nhoward 

There is a similar issue and it had been fixed yesterday. ICM:155030437

Please try it again.

 

Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
venal
Memorable Member
Memorable Member

@nhoward 

I have seen it some issue is going on with "export to pdf". Please refer the support page.

I would like to suggest you to create a support ticket to investigate the issue.

 

If this post helps, then please consider Accept it as the solution to help the other members find it more
If this post was helpful may I ask you to mark it as solution and click on thumb symbol?

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