PBI Report subscription 'Failed to load settings'

[jatin24]

I have PBI Pro license and trying to create a subscription for a report. It works fine when i enter my email address, however throws this error when i type in another email address within my organisation. 

This is what i see:

Something went wrong
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 0e8d4d72-4cdc-4df3-8b41-554402882c1d
Request ID: d4d1302c-8411-91d3-0393-bb64067a97a2
Correlation ID: 6bddcf9f-0e6b-1a7a-0e3a-b26f7877ba70
Time: Wed Dec 11 2019 12:45:24 GMT+1100 (Australian Eastern Daylight Time)
Service version: 13.0.11499.187
Client version: 1911.3.022
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net/

Anyone seen this before? Is it something to do with the license of the other recipient ?

[v-jayw-msft · Accepted solution]

Hi @jatin24 ,

As far as i know, internal recipients also need Pro license but the error message should be shown as below:

There are other considerations and troubleshooting about subscription for your reference, for more details please check the document below.

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe.

If the issue still exists, please create a support ticket for further analysis.

https://powerbi.microsoft.com/en-us/support/pro/.

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Timos]

This is not the solution. Samantha_h has the correct solution.

[Anonymous]

I am having this same problem except I have a pro licence and it is still showing this error message when trying to set a subscription up for myself. I have also tried with someone else with a pro licence and it is showing the same error. 

Any help would be appreciated. 

Thanks!

[sgeheeb]

Same problem here for both myself and some clients. Occurring since late yesterday afternoon

[Anonymous]

It was solved by selecting English as the language in settings then following the standard process to set up the subscription.

[jatin24]

Thanks.

Yeah the person i was trying to subscribe does not have a pro license. However i dont see that error message. Is there any other way i can get non pro users receive a weekly email even if its just an image? Dont think my organisation has premium capacity..