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jatin24 Frequent Visitor
Frequent Visitor

PBI Report subscription 'Failed to load settings'

I have PBI Pro license and trying to create a subscription for a report. It works fine when i enter my email address, however throws this error when i type in another email address within my organisation. 

 

This is what i see:

 

Something went wrong
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 0e8d4d72-4cdc-4df3-8b41-554402882c1d
Request ID: d4d1302c-8411-91d3-0393-bb64067a97a2
Correlation ID: 6bddcf9f-0e6b-1a7a-0e3a-b26f7877ba70
Time: Wed Dec 11 2019 12:45:24 GMT+1100 (Australian Eastern Daylight Time)
Service version: 13.0.11499.187
Client version: 1911.3.022
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net/

 

Anyone seen this before? Is it something to do with the license of the other recipient ?

1 ACCEPTED SOLUTION

Accepted Solutions
v-jayw-msft Senior Member
Senior Member

Re: PBI Report subscription 'Failed to load settings'

Hi @jatin24 ,

 

As far as i know, internal recipients also need Pro license but the error message should be shown as below:

1.PNG

There are other considerations and troubleshooting about subscription for your reference, for more details please check the document below.

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe.

If the issue still exists, please create a support ticket for further analysis.

https://powerbi.microsoft.com/en-us/support/pro/.

 

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-jayw-msft Senior Member
Senior Member

Re: PBI Report subscription 'Failed to load settings'

Hi @jatin24 ,

 

As far as i know, internal recipients also need Pro license but the error message should be shown as below:

1.PNG

There are other considerations and troubleshooting about subscription for your reference, for more details please check the document below.

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe.

If the issue still exists, please create a support ticket for further analysis.

https://powerbi.microsoft.com/en-us/support/pro/.

 

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

jatin24 Frequent Visitor
Frequent Visitor

Re: PBI Report subscription 'Failed to load settings'

Thanks.

Yeah the person i was trying to subscribe does not have a pro license. However i dont see that error message. Is there any other way i can get non pro users receive a weekly email even if its just an image? Dont think my organisation has premium capacity..

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