Only one report fails to refresh

[Anonymous]

I have several reports that use the same on-premise gateway and yet only one report can't refresh. It is connected to a MySQL database and a couple of Google Sheets. I have provided the proper data source credentials for all of them and I still keep getting an error. Has anyone run into this issue before or know what the problem might be?

[v-juanli-msft]

Hi @Anonymous

Please make sure you have installed and configure gateway-personal correctlly.

https://docs.microsoft.com/en-us/power-bi/service-gateway-personal-mode

search the gateway-personal app in your computer, then check if it runs.

Best Regards

Maggie

[GilbertQ]

Hi @Anonymous

What happens when you refresh it manually via Power BI Desktop, does it work and refresh?

Also are you running the latest version of the On-Premise Data Gateway?

[Anonymous]

Hi @GilbertQ

It refreshes just fine via Power BI Desktop and I am running the latest version of the On-Premise Data Gateway.

[GilbertQ]

Hi @Anonymous

Is there are any other error details from the refresh log?