I have several reports that use the same on-premise gateway and yet only one report can't refresh. It is connected to a MySQL database and a couple of Google Sheets. I have provided the proper data source credentials for all of them and I still keep getting an error. Has anyone run into this issue before or know what the problem might be?
What happens when you refresh it manually via Power BI Desktop, does it work and refresh?
Also are you running the latest version of the On-Premise Data Gateway?
Please make sure you have installed and configure gateway-personal correctlly.
search the gateway-personal app in your computer, then check if it runs.