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SamGibbs1 Frequent Visitor
Frequent Visitor

Online service undefined error

Hi,

 

I have an issue with the reports that I am publishing. Previously they published fine, but recently they have started showing 'undefined'. In the desktop version they are fine. Can anyone suggest why and how to fix this?

 

1 ACCEPTED SOLUTION

Accepted Solutions
dzwilson Frequent Visitor
Frequent Visitor

Re: Online service undefined error

Ok I have half a solution....

 

It is a browser based issues.  After updating firefox I no longer see 'undefined' on my titles. 

I also tested this in Edge and it does not have 'undefiend'.

 

I don't know why this happened or can I identify the real cause... but updating does seem to resolve the issue.

6 REPLIES 6
Community Support Team
Community Support Team

Re: Online service undefined error

Hi @SamGibbs1,

 

Is error prompted when you publishing report to service or when you viewing report on service? Please show us a screenshot. What is the detailed error message?

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
SamGibbs1 Frequent Visitor
Frequent Visitor

Re: Online service undefined error

desktop.PNGdesktoponline service.PNGonline,

Hi,

 

I have added pictures of the desktop and online ones. Publishing appears to be fine and no error message is generated. It is only when I view the report in the online service (or where the report has been embedded online) that the undefined shows up.

dzwilson Frequent Visitor
Frequent Visitor

Re: Online service undefined error

I am also having the same issue,  I was hoping to find another person with a similiar porblem,  I have already tried uploading the report again.

 

DESKTOP

2019-01-23 14_40_45-Agent Interval MSC - Power BI Desktop.png

------------------------------------------------------------------------------------------------------------------

ONLINE

2019-01-23 14_43_07-Agent Interval MSC - Power BI.png

dzwilson Frequent Visitor
Frequent Visitor

Re: Online service undefined error

Ok I have half a solution....

 

It is a browser based issues.  After updating firefox I no longer see 'undefined' on my titles. 

I also tested this in Edge and it does not have 'undefiend'.

 

I don't know why this happened or can I identify the real cause... but updating does seem to resolve the issue.

Community Support Team
Community Support Team

Re: Online service undefined error

Hi @SamGibbs1,

 

As dzwilson suggested, does updating web browser solve your problem?

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
SamGibbs1 Frequent Visitor
Frequent Visitor

Re: Online service undefined error

Hi,

 

Yes. It seemed to be an issue for that version of Firefox. I have tried updating it (and checking with Chrome) and it is now resolved.

 

Thanks,