On premises data gateway wont uninstall

[marco_lima]

doesn't matter if I try to install or uninstall

when I click on learn more I go to the https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#tools

Which dont solve my problem.

[XMonsterX]

Has anyone solved this?

Unable to uninstall/use. This is starting to get very annoying. If it's not one thing with this crappy program it's another.

Microsoft, this question is over 4 months old. Where's the support??!?

David

[v-yuezhe-msft]

Hi @marco_lima,

Do you see any error log under the Event viewer and in the installer log?  Please help to collect log following the steps in this article: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#tools-for-troublesh... .

Also you can use CCleaner to uninstall gateway and clean up registry of gateway, then check  if it is successful.

Thanks,
Lydia Zhang

[marco_lima]

Thank you for your quick response, I was able to uninstall after restart the server, then I installed again, but I still have a problem goiing on

 

all the ports from here are add on the firewall https://powerbi.microsoft.com/pt-br/documentation/powerbi-gateway-onprem/#install-the-gateway-in-per...

[v-yuezhe-msft]

Hi @marco_lima,

Please help to collect log following the steps in this article and post logs in this forum.

Thanks,
Lydia Zhang