On-demand refresh fails, but scheduled refresh works!

[Foram]

My manual refresh doesn't work but scheduled refresh works!

May i know the possible reason?

[v-xicai · Accepted solution]

Hi @Foram ,

From the article, we know that On-demand refreshes are not included in the refresh limitation.

Currently, only the owner of the report can Schedule a refresh or run a manual refresh using the Refresh Now from the Dataset menu.

If other users need to run a refresh, they will need to take ownership of the Dataset using the Take Over button on the Scheduled Refresh screen.

It needs to be noted that the user who has taken over the report will continue to remain the owner and the process will need to be repeated by anyone else who want to run a refresh (including the previous owner).

What's more, the Free and Pro licenses support up to 8 refreshes per day. After this, the schedule waits till the next day and the Refresh Now button is greyed out. Note that users will see a separate ‘Refresh’ button on the top ribbon. This just refreshes the report based on the data that has already been synced.

Best Regards,

Amy

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.