On-Premises gateway not configured correctly

[naivecalf]

Hi,

I am using On-Premises gateway enterprise mode. they had been working good.

Recently I got issues, I created gateway and shared to others, but it always showing "Not configured correctly" in users gateway page. I add user as administrator.

how ever it is showing good in my page.

Can anyone give some advise? it is EAGateway02.

Regards

Steven

[mohammedadnant]

Hi @naivecalf 

It looks like the gateway is offline or it is signed out, pls check that and also install the latest version of the gateway and signin again and check.

pls let me know you update.

Thanks & Regards,

Mohammed Adnan

https://www.youtube.com/c/taik18

[v-yetao1-msft]

Hi @naivecalf 

Please check the datasource in your Manage Gateways , to make sure the data source added before whether is connecting successfully .

If it display error ,check if the names for Server and database are right .Then check if the credentials you entered can access the datasource .

After doing all these operations , then connect the datasource and dataset in Gateway connection .

More info about configuring gateway in Power BI Service can refer to the link :

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-data-sources

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[naivecalf]

Hi Ailsa,

The gateway is woring good if I checked under my signin. As I mentioned that it does not work in another user account which I assign to adminstrators.

here is the result under my account,

[v-yetao1-msft]

Hi @naivecalf 

Could you add the user in Manage Gateways => data source => Users ? When you add the user in it ,the user can see and use the datasource you shared .Then they can connect dataset and datasource in Gateway Connection .

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[naivecalf]

Hi Ailsa,

I been added them as admin.

Regards

Steven

[v-yetao1-msft · Accepted solution]

Hi , @naivecalf 

Try to add user in your datasource users . 

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[naivecalf]

Hi Ailsa,

It is working now after I add users in datasource settings. thanks a lot.

Regards

Steven

[selimovd]

Hey @naivecalf ,

did you also add the data source to the gateway?

If you need any help please let me know.

If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍

Best regards

Denis

Blog: WhatTheFact.bi

Follow me: twitter.com/DenSelimovic

[naivecalf]

Hi Denis,

Yes, added data source. we been using it for two years, just recently not good.

Regards

Steven