On-Premises data gateway with conditional access

[LateB1rd]

Hi there!

I have the following problem: 

I install the Power BI On-Premises data gateway on a server and log in with my account. Then the login window for ADFS appears with the title EnterpriseGatewayConfigurator.exe. After entering the login data, the following message appears: 

Error Code: 53003
App name: Power BI Gateway
App-ID: ea0616ba-638b-4df5-95b9-636659ae5121
Device Status: Unregistered

The server is definitely hybrid joined though. Does anyone have any ideas what I can do here? I strongly suspect that the EXE is not transmitting the Device Status at all or not transmitting it correctly.

Thanks in advance!

Mike

[GilbertQ]

Hi @LateB1rd 

I would contact your networking/azure admin as that eror message is something they would need to configure to allow you access.

[LateB1rd]

Hi @GilbertQ - Maybe I was not clear enough. However, I may not have mentioned clearly enough that the affected server is hybrid joined and should pass conditional access without any problems. The error message, however, says the server is unregistered. This means to me that the EXE is not able to forward the device status correctly.

[GilbertQ]

Hi @LateB1rd 

It sounds to me maybe you dont have admin permissions on the server?

[LateB1rd]

Hi @GilbertQ ,

my user is a member of the local admin group.

[GilbertQ]

I am not sure what else besides trying to install a new server and try again?

[LateB1rd · Accepted solution]

@GilbertQ Thanks! New insight: I created a service user and freed it from the conditional access rule that asks for the device status and now the login works. I will leave the workaround as it is for now.

[GilbertQ]

Hi @LateB1rd 

I have not seen that appear with the EXE in the past. I would suggest if you can re-install making sure you have got the latest version installed?

And also to ensure that you are running on a supported operating system?

Install an on-premises data gateway | Microsoft Learn

[LateB1rd]

Hi @GilbertQ , thanks for your quick reply.

I'm runnning on

• Microsoft Windows Server 2019 Standard
• Version 10.0.17763 Build 17763

and the EXE is straight from the MIcrosoft Download Page. Can't see what could be wrong.

Here are the screenshots that appear after the first login: