On Premise Gateway and Gateway Clusters

[JohnW]

Hi everyone, we are having some issues figuring out the Gateways on the Power BI Servers.  We have one gateway set up that has worked well so far.  The issue is that when another employee uploads a report to the workspace it connects with the gateway and it says that the connection was succesful. But, then an error is thrown saying "This data source cannot connect to all gateway instances of the cluster. Please find more details below about specific errors for each gateway instance".  We have also tried to set up more gateways in the cluster but with no luck on that so far.  Thank you for the help!

Here is the error picture

 

[v-eqin-msft]

Hi @JohnW 

Could you tell me if your problem has been solved? If it is, kindly Accept it as the solution. More people will benefit from it. Or you are still confused about it, please provide me with more details about your table and your problem or share me with your pbix file from your Onedrive for Business.

Best Regards,
Eyelyn Qin

[JohnW]

Hi @v-eqin-msft , our problem was somewhat solved.  We realized that only one Gateway can be used per server so I think that is were our problem was.

[v-eqin-msft]

Hi @JohnW ,

This issue could be due to incorrect credential inputsunder Gateway Cluster SettingsSo please check/update it.

Or you could try to re-start the gateway service in Task Manager-->Service Tab -->"On-premise data gateway service"

Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please upload some insensitive data samples and expected output.

Best Regards,
Eyelyn Qin

[amitchandak · Accepted solution]

@JohnW , There are few steps suggested here. See if those can help to debug

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot
https://guyinacube.com/2016/09/21/troubleshooting-connectivity-tips/
https://www.youtube.com/watch?v=mGnNn6gnrKk