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Super User I
Super User I

On Prem gateway installed but can't see it on the service

The gateway is installed and online but it not available in the service, in the service it shows that no gateway is installed.  any idea what is going on?





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Super User III
Super User III

Re: On Prem gateway installed but can't see it on the service

@vanessafvg Are you logging in to the Service with the user that you used to create the gateway? That is the admin user, and it will be the only default user on the gateway initially.


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Super User III
Super User III

Re: On Prem gateway installed but can't see it on the service

@vanessafvg Are you logging in to the Service with the user that you used to create the gateway? That is the admin user, and it will be the only default user on the gateway initially.


Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG

View solution in original post

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Super User I
Super User I

Re: On Prem gateway installed but can't see it on the service

it was actually the IT guy - he figured it out... thanks though which is as exactly as you said re the admin.





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