On Prem Data Gatewway Offline

[Boycie92]

Hi,

I’m hoping someone can help. I have installed and configured the On-Premise Gateway but I’m having a few issues with it.

To give some background its installed on a server (that’s on all the time)

During Install I used my email address that’s a part of my work AD account to register it.

I published an import model that used CSV files as data sets. I added these CSV file as data sources within the Gateway (using the exact file path for both the gateway and desktop)

I set up schedule refresh (using the one Perm Data Gateway option) as a quick test and it worked but for some reason my scheduled refresh keeps on failing because the gateway keeps on going offline.

To explain further:

I set it to refresh in the morning. I log off and shut down my computer at the end of the day (which should be fine as it’s not a personal gateway) and when I log back on to my computer in the morning the gateway is offline.

I am unsure whn exactly it does go offline but i know if i go back into the gateway and select cehck now for network status it goes back online

Does anyone have any ideas why this is happening?

Thanks,

Boycie92

[v-shex-msft · Accepted solution]

Hi @Boycie92,

AFAIK, gateway need to receive refresh requests from power bi service and send data any time, so this device should not often turn off or offline for network.

>> I log off and shut down my computer at the end of the day (which should be fine as it’s not a personal gateway) and when I log back on to my computer in the morning the gateway is offline.

Please modify your gateway service to auto running and manually run it if it stopped.

On-premises data gateway

Regards,

Xiaoxin Sheng

[Boycie92]

Hi,

I’m hoping someone can help. I have installed and configured the On-Premise Gateway but I’m having a few issues with it.

To give some background its installed on a server (that’s on all the time)

During Install I used my email address that’s a part of my work AD account to register it.

I published an import model that used CSV files as data sets. I added these CSV file as data sources within the Gateway (using the exact file path for both the gateway and desktop)

I set up schedule refresh (using the one Perm Data Gateway option) as a quick test and it worked but for some reason my scheduled refresh keeps on failing because the gateway keeps on going offline.

To explain further:

I set it to refresh in the morning. I log off and shut down my computer at the end of the day (which should be fine as it’s not a personal gateway) and when I log back on to my computer in the morning the gateway is offline.

I am unsure when exactly it does go offline but i know if i go back into the gateway and select check now for network status it goes back online

Does anyone have any ideas why this is happening?

Thanks,

Boycie92