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JenM
Advocate II
Advocate II

OUTAGE - Folks at my company can't use our Pro licenses any more

The power bi service no longer recognizes me (and at least one other at my company) as a Pro user (though the Admin portal says we are Pro users). We are unable to use our workspaces as a result. Any attempt to use a workspace prompts us to upgrade to Pro. We show up as Free users within the powerbi.com interface.

1 ACCEPTED SOLUTION
JenM
Advocate II
Advocate II

Sorry, it turns out it was an issue with our licensing expiring.

View solution in original post

3 REPLIES 3
v-yuezhe-msft
Employee
Employee

@JenM,

Glad to hear that the root cause has been found.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
JenM
Advocate II
Advocate II

Sorry, it turns out it was an issue with our licensing expiring.

v-yuezhe-msft
Employee
Employee

@JenM,


When you go to Settings in Power BI Service, what license do you see? Does your admin assign both Power BI pro license and Power BI free license for your in Office 365?
1.PNG

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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