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HeiHo Occasional Visitor
Occasional Visitor

ODBC connection error with on-premises data gateway

Hello PowerBI team,


We are getting this error, when trying to connect to our ODBC data source via the on-premises data gateway




2019-10-17_Screenshot ODBC Fehler.jpg


Looks like running into a timeout.



We have set up a On-premises data gateway on a Windows Server 2012 machine. We have set up a System-DSN on the server like this:


2019-10-17_Screenshot ODBC Treiber.jpg


On PowerBI it looks like, the gateway is online. The setup of the data connection looks like this:


2019-10-17_Screenshot ODBC Datenquelle.jpg


When I try to connect with Excel Power BI on the server, its working well. Also, I have installed the On-premises data gateway (not the personel mode) on my local computer. With the same configuration, the connection is working well. We tried already, to turn off the firewall on the server. Nothing helped.


Some ideas, what to do? Would appreciate any help on this. Thanks in advance.



Community Support Team
Community Support Team

Re: ODBC connection error with on-premises data gateway

Hi @HeiHo 


Please kindly following troubleshooting guide


start run services

then for on-premises data gateway service

on the tab log on changed the user to use

Local Service Account
Y=Allow service to interact with desktop


then recovered the gateway using the recovery key


Community Support Team _ Dina Ye
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