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Helper I
Helper I

O365 Usage Analytics Report Connection Error

I just installed the usage report app, but I cannt connect to it.

I tried going into the dataset and readd my credentials and then refreshing.

I tried this on chrome and IE, and nothing works. 

I cleared cache, still no good.

I tried making it anonymous and no security, still no good.

The below error was with oAuth private connection.


Something went wrong
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Data source error: {"error":{"code":"ModelRefresh_ShortMessage_ProcessingError","pbi.error":{"code":"ModelRefresh_ShortMessage_ProcessingError","parameters":{},"details":[{"code":"Message","detail":{"type":1,"value":"The credentials provided for the OData source are invalid. (Source at"}}],"ex...}}} Table: TenantClientUsage.
Cluster URI:

Community Support
Community Support

Hi @anon1m0us ,


Do you configure RLS for your dataset?

If yes, did you assign the shared users to a specific role in Dataset – Security settings? If the shared user does not belong to any role, please add the user to a role and try again.


Or in Power BI, find the dataset corresponding to the Microsoft 365 Usage Analytics template app, select schedule refresh and provide your admin credentials.


If it doesn't work, We suggest you to open a ticket here for help :

Let the engineer solve this issue from your point of view.


Support Ticket .gif


Best regards,


Community Support Team _ zhenbw

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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